In August, security researcher Volodymyr Diachenko discovered a misconfigured Elasticsearch cluster, owned by gaming hardware vendor Razer, exposing customers' PII (Personal Identifiable Information). The cluster contained records of customer orders and included information such as item purchased, customer email, customer (physical) address, phone number, and so forth—basically, everything you'd expect to see from a credit card transaction, although not the credit card numbers themselves. The Elasticseach cluster was not only exposed to the public, it was indexed by public search engines.

I must say I really enjoyed my conversations with different reps of @Razer support team via email for the last couple of week, but it did not bring us closer to securing the data breach in their systems. pic.twitter.com/Z6YZ5wvejl

— Bob Diachenko (@MayhemDayOne) September 1, 2020

Diachenko reported the misconfigured cluster-which contained roughly 100,000 users' data-to Razer immediately, but the report bounced from support rep to support rep for over three weeks before being fixed. Razer offered the following public statement concerning the leak:

We were made aware by Mr. Volodymyr of a server misconfiguration that potentially exposed order details, customer and shipping information. No other sensitive data such as credit card numbers or passwords was exposed.

The server misconfiguration has been fixed on 9 Sept, prior to the lapse being made public.

We would like to thank you, sincerely apologize for the lapse and have taken all necessary steps to fix the issue as well as conduct a thorough review of our IT security and systems. We remain committed to ensure the digital safety and security of all our customers.