Microsoft and Infosys today announced that they have come to a three year agreement to manage Microsoft's internal IT services. The specific services included in the deal include technical assistance and management of software applications, devices, and databases. The agreement covers over 450 locations through 104 countries.

Infosys will provide Microsoft with IT help desk, desk-side services, and infrastructure and application support from multiple global centers. Infosys will manage Microsoft's internal IT services for applications, devices, and databases in 450 locations across 104 countries.

Infosys will establish a dedicated Service Excellence Office to help Microsoft implement ISO 20000 and ITSM Processes.

This agreement provides Infosys with a unique opportunity to partner with Microsoft IT and gain deep and early expertise in the implementation and management of the latest Microsoft technologies, and thus enhancing Infosys capabilities to help other customers leverage Microsoft's innovation and adopt these technologies.

Infosys has partnered with Unisys to provide global desk-side support and service desk based on their strong capabilities, commitment to innovation and customer service. Unisys' multi-language service desk integra

Wow. I don't know about anybody else, but after experiencing several so called 'help-desks' based in India that offer anything but help, I'd be fairly unhappy if the company I worked for outsourced their IT support to India. I don't want some guy sitting at a desk on the other side of the world with absolutely no idea how my business operates trying to follow a script to diagnose my problem....