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Skype Outage Caused by Microsoft Update - TechAmok
Skype Outage Caused by Microsoft Update - [briefly] 03:37 PM EDT - Aug,20 2007 - post a comment Apparently
the massive Skype outage last week was caused by...get this..."an abnormally high number of user reboots after a routine software update". That triggered some kind of chain reaction that lead to millions of people being without service for two days:
In an update to users on Skype's Heartbeat blog, employee Villu Arak said the
disruption was not because of hackers or any other malicious activity. Instead,
he said that the disruption "was triggered by a massive restart of our users'
computers across the globe within a very short timeframe as they re-booted after
receiving a routine set of patches through Windows Update," Arak wrote.
Microsoft Corp. released its monthly patches last Tuesday, and many computers
are set to automatically download and install them. Installation requires a
computer restart. "The high number of restarts affected Skype's network
resources. This caused a flood of log-in requests, which, combined with the lack
of peer-to-peer network resources, prompted a chain reaction that had a critical
impact," Arak wrote.
Arak did not blame Microsoft for the troubles and said the outage ultimately
rested with Skype. Arak said Skype's network normally has an ability to heal
itself in such cases, but a previously unknown glitch in Skype's software
prevented that from occurring quickly enough. In a statement, Microsoft
described its patch as routine and reiterated that the disruption resulted from
a bug in Skype software.
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