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Woman gets $26,000 cell phone bill - Cingular Says 'File Bankruptcy' - TechAmok
Woman gets $26,000 cell phone bill - Cingular Says 'File Bankruptcy' - [briefly] 06:21 PM EDT - Apr,25 2007 - post a comment San Francisco resident
Wendy Nguyen was even more shocked to receive a bill for $26,000 ( video) after her
cell phone was unknowingly stolen before she left for an overseas vacation.
Cingular held her responsible for charges incurred after the phone was taken, up
until the time Wendy discovered the theft and called the carrier. She was able
to prove via airline and passport documents that she was out of the country and
couldn't possibly have made the unauthorized calls from San Francisco during
that time, but Cingular still held Wendy accountable for all charges. Not only
that, they advised Wendy that if she couldn't pay the bill she should
consider filing for bankruptcy!
Can This Be Legal? - If you dig through all the fine print in your
cell phone contract, you'll most likely discover a statement that reads
something like this: "Should your cell phone be lost or stolen you are
responsible for any costs incurred for unauthorized calls made prior to
reporting the cell phone missing." Unlike a credit card, cellular contracts are
not required to limit liability for fraudulent charges. But it's also important
to realize that the extent of your liability as stated in your contract is your
provider's policy -- it's not a law. The laws that give consumers the
right to dispute unauthorized charges vary from state to state. In states where
the laws do exist, they're not doing much good because there's no single
independent agency set up to review evidence, enforce the laws, and provide a
timely resolution. Why? It all comes down to money. In California, for instance,
the significant financial contributions made by the wireless industry to state
government gives the telecommunications industry enormous influence over
entities like the Public Utilities Commission. In effect, this allows the
wireless industry to make up its own rules.
How they can justify charging $26k for anything on a single line personal phone is beyond me. Shit service like most phone companies :-( |
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