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Updated:05:07 PM EDT Jul 31


this is ggmania.com subsite Woman gets $26,000 cell phone bill - Cingular Says 'File Bankruptcy' - TechAmok

Woman gets $26,000 cell phone bill - Cingular Says 'File Bankruptcy' - [briefly]
06:21 PM EDT - Apr,25 2007 - post a comment

San Francisco resident Wendy Nguyen was even more shocked to receive a bill for $26,000 (video) after her cell phone was unknowingly stolen before she left for an overseas vacation. Cingular held her responsible for charges incurred after the phone was taken, up until the time Wendy discovered the theft and called the carrier. She was able to prove via airline and passport documents that she was out of the country and couldn't possibly have made the unauthorized calls from San Francisco during that time, but Cingular still held Wendy accountable for all charges. Not only that, they advised Wendy that if she couldn't pay the bill she should consider filing for bankruptcy!
Can This Be Legal? - If you dig through all the fine print in your cell phone contract, you'll most likely discover a statement that reads something like this: "Should your cell phone be lost or stolen you are responsible for any costs incurred for unauthorized calls made prior to reporting the cell phone missing." Unlike a credit card, cellular contracts are not required to limit liability for fraudulent charges. But it's also important to realize that the extent of your liability as stated in your contract is your provider's policy -- it's not a law.  The laws that give consumers the right to dispute unauthorized charges vary from state to state. In states where the laws do exist, they're not doing much good because there's no single independent agency set up to review evidence, enforce the laws, and provide a timely resolution. Why? It all comes down to money. In California, for instance, the significant financial contributions made by the wireless industry to state government gives the telecommunications industry enormous influence over entities like the Public Utilities Commission. In effect, this allows the wireless industry to make up its own rules.
How they can justify charging $26k for anything on a single line personal phone is beyond me. Shit service like most phone companies :-(


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