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Google Accused Of Faking Duplex AI Speech Demo - TechAmok

Google Accused Of Faking Duplex AI Speech Demo - [technology]
05:47 PM EDT - May,18 2018 - post a comment

It's safe to say that the most impressive thing shown off at Google I/O this year was the awesome demo of Google Duplex and the Google Assistant interacting with humans to book hair appointments and dinner reservations. Despite the potential of such a mind-blowing demo, some complained that the AI hadn't identified itself and that it was unethical to have humans in the dark about the computer on the other end of the phone. It's safe to say that the most impressive thing shown off at Google I/O this year was the awesome demo of Google Duplex and the Google Assistant interacting with humans to book hair appointments and dinner reservations. Despite the potential of such a mind-blowing demo, some complained that the AI hadn't identified itself and that it was unethical to have humans in the dark about the computer on the other end of the phone.

What some are finding incredibly suspicious about the interactions is that the people who answer the calls never identify the business that is being called. Typically when you call a business the person answering the phone will say the business name and their own name; nothing of that sort was said by the people answering these calls. When the hair salon demo call was answered, the woman simply says "Hello, how can I help you?" and when the restaurant call is answered the woman says "Hi, may I help you?" Another thing that detractors are citing is that the calls have no ambient noise in the recordings as you would typically expect in a busy hair salon or restaurant. In addition, neither business in the demos asked for the customer's phone number or contact information. Google has declined to comment


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