According
to Neowin, many people that took advantage of Microsoft's Vista Family
Discount were issued invalid keys. The problem has been escalated to a program
manger but, in the mean time, those people are just stuck:
Microsoft says, "This is a known issue and has been escalated to the program
manager." When asked what could be done I was told, "I can take your name and
number and call you back when there is a solution. If that is not acceptable, I
can cancel your order and issue you a refund." I was also told, "There is no
expected time period for a fix at this time."
If Microsoft does not have this issue fixed very soon, they are going to have a
lot of unhappy customers. In the past Microsoft has just issued new keys when
this happened. Why is Microsoft being so tight gripped about handing out new
keys? If I purchased a valid key, what is it for? How long is this going to take
to fix? So many questions, so little answers...
