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Here's why you shouldnt buy an Acer Laptop

 
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PostPosted: Wed Mar 15, 2006 10:21 am    Post subject: Here's why you shouldnt buy an Acer Laptop Reply with quote

Acer's support is ridiculous. Check out this article:

http://acersucks.wordpress.com/2006/03/15//


Quote:

Cut to 3rd Feb. I come back from uni and I see a BSOD. I think ‘oh crap’ but a reboot should hopefully fix it. So off we go to do what windows users do more than clicking the Start button. But we have another surprise waiting for us, another and this time persistant BSOD ‘ Unmountable Boot volume’ , googling up which gave us probably a corrupt MBR or bad sectors. 2 days and chkdsk, fdisk , HDD regenerator, and various other tools/commands later, i conclude that the hard disk cannot be fixed. The MBR cannot be written to and therfore even formatting wont help. So we use lovely SLAX, and backup our first partition since thats whats givin the error. The 2nd partition is too heavy to be backed up anyway , i dont have an external hard disk and plus Acers probably going to give me a new hard disk and send back my old hard disk. Cant see why they wont, since there’s no use for this old not-working hard disk.

So i call Acer, they give me a case ID, an account number and the number of their couriers who i am to call and book a collection. After a lot but minor inconviniences, the laptop gets picked up and sent to Acer. 2 days later i get an email from Acer they want me to pay 183£ (320$) for repairs. Which I am not willing to pay because it’s under warranty. So I call them up and as usual im waiting for like 15-20minutes on a premium number and when i finally get to speak to ’support’, they tell me I have to pay that to get my old hard disk back and the new one is free. So what do you do? You could buy a 100GB 5200RPM hard disk for 100£ and fix it yourself or pay 183£ for a 80GB 4200RPM hard disk. Hmm Toughie.
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