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Updated:04:07 PM EDT May 15


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Raccoon Hacker Breaches Adobe via Supply Chain Attack, Exposing 13 Million Support Tickets - [security]
04:12 AM EDT - Apr,03 2026 - post a comment

A threat actor known as "Mr. Raccoon" allegedly infiltrated Adobe through a supply chain attack on an Indian BPO firm, deploying a remote access trojan via malicious email and escalating privileges through phishing.

The breach reportedly exposed 13 million customer support tickets containing names, emails, and account details, along with 15,000 employee records, unpublished HackerOne bug bounty reports, and internal documents. Attackers exploited a misconfiguration allowing bulk export of all tickets in a single request. As of April 3, 2026, Adobe has not issued any official confirmation or denial of the incident. Security experts warn of heightened risks for phishing and identity theft, urging organizations to tighten oversight of third-party contractors and data export permissions.

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