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XP SP3 cripples some PCs with endless reboots - TechAmok
XP SP3 cripples some PCs with endless reboots - [software] 10:53 AM EDT - May,09 2008 - post a comment Installing
Windows XP Service Pack 3 sends some PCs into an endless series of reboots,
according to posts to a Microsoft support forum. Messages from frustrated
users began accumulating on the XP SP3 support newsgroup Wednesday, just a day
after Microsoft released the update to the general public. "I just
installed Windows XP SP3 and after completing the processes and when the system
reboots, the system cannot proceed to load the Windows," said a user labeled as
"Olin" in a message that kicked off
a long thread. "It just displays the flash screen of Windows then after it
reboots again. Most users who left messages on the forum said that they were
unable to boot into Windows Safe mode.
According to Johansson (a former program manager for security policy at
Microsoft), there appears to be two separate issues. One affects only
AMD-equipped PCs sold by Hewlett-Packard Co. "The problem is that HP, apparently
along with other OEMs, deploys the same image to Intel-based computers that they
do to AMD-based computers," said Johansson. "Because the image for both Intel
and AMD is the same, all have the intelppm.sys driver installed and running.
That driver provides power management on Intel-based computers. On an AMD-based
computer, amdk8.sys provides the same functionality." Running the
intelppm.sys driver on an AMD-powered PC isn't normally an issue, but on the
first reboot after a service pack installation, it causes "a big problem,"
Johansson said. The machine either fails to boot or crashes and immediately
reboots.
The other problem, according to Johansson, also seems to affect only AMD
machines, and involves an error message indicating trouble with the PC's BIOS.
Johansson said that the ensuing recommendation to update the BIOS is "most
likely not your problem," but said that the problem may be isolated to a
specific motherboard. "Possibly, it is related to computers with the Asus
A8N32-SLI Deluxe motherboard in them," he said.
Johansson also spelled out workarounds for both problems on his blog. The HP
issue can be solved by disabling the intelppm.sys driver, while the second fix
requires the user to plug in a USB flash drive before booting.
Microsoft has also warned users updating to Windows XP Service Pack 3 (SP3)
that
they won't be able to downgrade from Internet Explorer 7 to the older IE6
without uninstalling the service pack. The warning first appeared in a post
Monday to
a company blog written by the Internet Explorer development team. Microsoft
released Windows XP SP3 to Windows Update as an optional download Tuesday.
"If you choose to install XP SP3, Internet Explorer 7 will remain on your system
after the install is complete," said Jane Maliouta, an IE program manager, in
the blog entry. "Your preferences will be retained. However, you will no longer
be able to uninstall IE7. If you go to Control Panel, Add/Remove Programs, the
Remove option will be grayed out." The inability to downgrade to IE6 after
installing XP SP3 was by design, said Maliouta, because the service pack
includes newer versions of the old browser's files. If Microsoft had allowed
users to revert back to the pre-SP3 version of IE6 -- the one saved on users'
PCs when they upgraded to IE7, and what was used until now to back out of the
newer browser -- Windows would have ended up in a "mixed file state," Maliouta
said. |
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